Returns & Exchanges

We want you to be happy with your order. Because fragrance is a personal, hygiene-sensitive product, we keep returns straightforward and honest.

Unopened bottles

Unused, factory-sealed bottles can be exchanged within 7 days of delivery. Message us on WhatsApp with your order reference. We’ll arrange a swap for another fragrance of equal value, or a refund via Whish.

Opened bottles and decants

Opened full bottles and used decants cannot be returned — once the seal is broken, we can’t resell them. If the scent isn’t for you, try a decant next time before committing to a bottle.

Damaged or wrong item

If something arrives damaged, leaking, or not what you ordered, send photos on WhatsApp the same day. We’ll replace it or refund you. You won’t pay the $5 delivery fee again for a replacement.

How to start a return

• Open the WhatsApp chat from your order.
• Send your order reference and a photo of the item.
• We’ll confirm the exchange or refund before you send anything back.

Questions? Contact us or tap Order on WhatsApp — we reply from Beirut, Monday to Saturday.