Help Centre
Frequently Asked Questions
Everything you need to know about authenticity, delivery, returns and finding your signature.
Authenticity & Products
Yes. Every fragrance is sourced directly from the house or an authorised distributor and inspected by our team before dispatch. We never sell decants or testers as full bottles.
Eau de Toilette is lighter and fresher; Eau de Parfum is richer and longer-lasting; Extrait de Parfum is the most concentrated and intense. Parfum Oils (attars) are alcohol-free and applied to the skin for an intimate, long-lasting trail.
Keep bottles away from direct sunlight, heat and humidity — a cool, dark drawer or cabinet is ideal. Stored well, a sealed fragrance keeps its character for years.
Discovery & Sampling
A discovery set is a curated box of travel-sized samples that lets you live with several fragrances before committing to a full bottle. The value of the set is redeemable against any full-size purchase.
Orders & Delivery
Yes — delivery is free on orders over $75; smaller orders have a small flat delivery fee shown at checkout. Orders are prepared within 24 hours (Mon–Sat).
We currently focus on fast local delivery. Place your order and we’ll confirm delivery details with you on WhatsApp.
After you send your order on WhatsApp, we coordinate delivery and updates with you directly there using your order reference.
Payment
We offer Cash on Delivery, or payment in advance with Whish. There are no card fields — you pay on delivery or send a Whish transfer.